Policies

Booking Policy

Please read our booking terms carefully before making a reservation. We want to ensure a smooth experience for every traveler.

Last updated: March 1, 2026

1. Booking Confirmation

  • A booking is confirmed once we receive your completed booking form and the required deposit payment.
  • A confirmation email with full trip details will be sent after verification.

2. Deposit Requirement

  • A deposit of 20%–30% of the total trip cost is required to secure your booking.
  • Some trips (luxury tours, peak season, flights) may require a higher deposit.

3. Final Payment

  • The remaining balance must be paid before arrival or upon arrival in Nepal, as specified in your invoice.
  • Failure to complete payment may result in cancellation of services.

4. Payment Methods

  • Bank transfer (international or local)
  • Online payment platforms
  • Card Payment
  • Cash payment upon arrival (USD)
  • Note: Any bank or transaction charges must be covered by the client.

5. Last-Minute Bookings

  • Bookings made less than 7 days before departure require full payment at the time of booking.
  • Availability of services may be limited for last-minute bookings.

6. Pricing & Validity

  • All prices are quoted in USD unless otherwise stated and are subject to change without prior notice due to government taxes, flight fare changes, or exchange rate fluctuations.
  • Once confirmed, prices remain fixed for the booked services.

7. Required Documents

  • Valid passport copy
  • Travel insurance (for trekking/adventure trips)
  • Failure to provide documents may affect your trip.

8. Travel Insurance

  • Comprehensive travel insurance is mandatory for trekking and adventure activities.
  • It must cover emergency evacuation, medical expenses, and trip cancellation.

9. Special Requests

  • Any special requests (dietary, accommodation, medical needs) must be communicated at the time of booking.
  • We will do our best to accommodate but cannot guarantee all requests.

10. Changes to Booking

  • Changes to confirmed bookings are subject to availability and may incur additional costs (if applicable).
  • We recommend informing us as early as possible.

11. Cancellation by Client

  • More than 30 days before trip: Deposit retained
  • 15–30 days before trip: 50% of total cost
  • Less than 15 days: 100% of total cost

12. Cancellation by Company

  • We reserve the right to cancel trips due to natural disasters, political instability, or safety concerns.
  • In such cases, alternative arrangements or refunds will be offered.

13. Unused Services

  • No refunds will be provided for missed tours or activities, early departure, or unused services during the trip.

14. Responsibility

  • Golden Era Travel and Tours acts as a service provider and is not liable for delays, cancellations, or changes beyond our control.
  • We are not liable for loss, injury, or damage during travel.

15. Acceptance of Terms

  • By confirming a booking with us, you agree to this Booking Policy along with our Terms of Service.
Have questions about our booking policy? Contact us or visit our FAQs.