
Help Center
Frequently Asked Questions
Everything you need to know about booking tours, traveling in Nepal, and making the most of your adventure.
General Information
We are a legally registered travel company based in Kathmandu 16, Naya Bazar, Swayambhu Marg.
We offer cultural tours, trekking, adventure trips, wellness tours, and customized travel packages across Nepal.
Yes, all our guides are government-licensed and have extensive experience in tourism.
Absolutely, we specialize in tailor-made trips based on your preferences and schedule.
Yes, we offer both private and group tours depending on your requirement.
Booking & Payments
You can book directly through our website, email, or by contacting our team via WhatsApp.
Yes, a deposit is required to secure your booking, with the balance payable before or upon arrival.
We accept bank transfers, online payments, card payments and major international payment platforms.
Yes, we use secure payment systems to ensure your transactions are safe.
Yes, you will receive a confirmation email with all trip details once your booking is confirmed.
Travel & Preparation
Most travelers can obtain a visa on arrival at Kathmandu Airport. Check immigration.gov.np for visa information.
Spring (March–May) and Autumn (September–November) offer the best weather for travel and trekking.
Packing depends on your trip, but generally includes comfortable clothing, trekking gear, and personal essentials.
Yes, we provide airport transfers for all our guests.
Yes, we strongly recommend travel insurance, especially for trekking and adventure activities.
Trekking & Safety
Not necessarily; we offer treks suitable for beginners to experienced trekkers.
We follow strict safety protocols, provide experienced guides, and monitor conditions throughout the journey.
We arrange immediate assistance, including evacuation if necessary.
Yes, necessary permits are required and we handle all arrangements for you.
We can arrange rental or purchase of trekking gear upon request.
Accommodation & Food
We offer a range from budget to luxury hotels and teahouses depending on your package.
Meals depend on the package; trekking tours usually include full board meals.
Yes, we can arrange meals based on dietary requirements with prior notice.
Cancellation & Other Services
Yes, changes can be made depending on availability and conditions.
Cancellation terms vary by package; details will be provided at the time of booking.
We do not provide insurance directly but can recommend trusted providers.
Yes, we can arrange domestic flights as part of your itinerary.
Yes, our team is available 24/7 to assist you throughout your journey.
Yes, Nepal is generally safe and welcoming for tourists.
You can reach us anytime via phone, WhatsApp, or email.
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